FAQ

Shipping costs are calculated based on your total order value and delivery location. You'll see the exact shipping fee at checkout before completing your purchase.

We currently ship all across India. For international orders, feel free to reach out to us directly at houseofvalo.info@gmail.com

You have 7 days from the date of delivery to request an exchange or refund, as long as the product is unused and in its original packaging. Please refer to our Return Policy for full details.

Delivery times vary depending on your location. Most orders are delivered within 2–7 business days after dispatch. 

You have 7 days from the date of delivery to request an exchange or refund, as long as the product is unused and in its original packaging. Please refer to our Return Policy for full details.

We’re sorry if your candle didn’t arrive in perfect condition! Please email us at houseofvalo.info@gmail.com with photos of the damage, and we’ll make it right.