Refund policy

Please note: Each candle is handmade, so slight variations in appearance and color are natural and part of their charm.

We offer a 14-day return policy. To be eligible for a return, items must be unused, in their original condition and packaging. 

No Refunds Will Be Provided In the Following Cases:

  • Requests based on size, color, or design preferences. All product details and images are clearly provided on each listing.

  • Orders with incorrect or incomplete shipping addresses, failed delivery attempts, or refusal by the recipient.

  • Products purchased during a sale or promotional event.

  • Change of mind after placing the order  

If anything is unclear or you have more questions feel free to contact us houseofvalo.info@gmail.com.