Terms of service
Welcome to houseofvalo.com, operated by House of Valo. By accessing our website or purchasing any of our products, you agree to be bound by the terms and conditions outlined below. Please read them carefully before using our services. Your continued use of the site indicates your acceptance of these Terms of Service.
1. Overview
House of Valo provides this website and its related services to you, the user, conditioned upon your acceptance of all terms, policies, and notices stated here. We reserve the right to update or modify these Terms of Service at any time, and it is your responsibility to check this page periodically for changes.
2. Use of Our Store
By using our site, you confirm that you are of legal age in your region or have consent from a legal guardian. You agree not to use our products for any unlawful or unauthorized purposes. Any misuse of the site or violation of these terms may result in the immediate termination of your access to our services.
3. Products & Accuracy
Our candles are handcrafted in small batches, so minor variations in color, scent, or appearance are to be expected and embraced as part of their uniqueness. While we strive to display product images and descriptions accurately, we cannot guarantee that your screen will reflect the product colors perfectly. Product availability, descriptions, and pricing are subject to change without notice.
4. Orders & Billing
We reserve the right to refuse, limit, or cancel any order at our discretion, especially if we suspect fraudulent activity or abuse. You agree to provide complete, accurate, and up-to-date billing and shipping information so that we can fulfill your order. All applicable taxes and shipping charges will be displayed at checkout.
5. Returns & Exchanges
We offer a 14-day return policy for unused items that are in their original condition and packaging. Exchanges are only accepted for items that arrive damaged. If you receive a damaged candle, please contact us with photos at houseofvalo.info@gmail.com so we can assist with a replacement.
6. Limitation of Liability
All products and services are provided “as is” without warranties of any kind, either express or implied. House of Valo will not be held liable for any direct, indirect, or incidental damages resulting from the use or misuse of our website, services, or products.
7. Privacy
Your personal information is protected and processed according to our Privacy Policy. By using our site, you consent to the collection and use of information in accordance with this policy.
8. Governing Law
These Terms of Service and any transactions between you and House of Valo are governed by the laws of India. Any disputes arising from these terms shall be handled under Indian jurisdiction.
For any questions regarding these terms, please feel free to contact us at houseofvalo.info@gmail.com